ENTRY N° 5. How miscommunication happens (and how to avoid it) - Katherine Hampsten

Portfolio n° 5.

 Summary of Miscommunication video.

The human communication is incredibly complex. Even in a conversation between friends, face to face, in the same place and speaking the same language, the misunderstandings may happen. So, what can we do to avoid it?

 According to the researchers, the first step is to understand what happens when we communicate. In order to do this, they have developed two models. The Transmission model, which views communication as a message that moves directly from one person to another and the Transactional model that considers communication as a game of catch. The way as people throw the ball each other is the way they speak. If one of them throws the ball in a rude way, probably the other one does the same…or not. It all depends from their family background, experience, age, culture and religion.

The researchers also advice some points to take into account: 1) Recognize that an active hearing and an active listening are not the same. 2)  Listen with your eyes and ears as well as with your instinct; communication is more than merely words. 3)To be open to what other person might say. 4) To be aware of your own personality. Elements of your experience influence on how you see the world. Don´t think that you have the absolute truth.